Terms and Conditions

Please read the following Terms and Conditions as they hold important information regarding your rights and obligations as a client.

When booking a treatment with Healing Kneads you are fully agreeing to our Terms and Conditions. 

 

Customer Code of Conduct

Healing Kneads only offers a professional Massage and Healing service. Should there be any moment during the treatment that the therapist considers inappropriate behaviour/talk the treatment will be stopped and the client requested to leave. This will incur a 100% charge and no rebooking will be made. 

 

How to Book a Treatment

Bookings can be made by calling 07411 342360, Mon-Sat between the hours of 9am and 6pm. In the event that I am unable to answer your call, please leave a voicemail with your name and number and I will return your call as soon as possible. Enquiries may be made via the "contact me" facility available on the website, include a number if you would like me to call you.

Healing Kneads can also be found on Facebook by clicking this link - Healing Kneads

 

Payment for treatments

Payment is currently required at the time of treatment in cash only.

 

Late Arrivals/No Shows

Please inform Healing Kneads if you are unable to be punctual. Late arrival for an appointment may lead to a shorter treatment, or loss of appointment slot, with the full appointment fee payable by the client.

Appointments can be held for no longer than 15mins before the appointment is cancelled and you will be responsible for the full cost of the booked treatment.

In the event of a No Show the full cost of the booked treatment will be required within 7 days. 

 

Cancellation 

If for any reason a treatment is cancelled by the client with less than 24 hours notice, the full treatment price remains due for the reserved time slot. This fee is payable within 7 days or at the next session, whichever is earlier.

 

Gift Vouchers

No cash exchanges will be offered for any gift vouchers purchased from Healing Kneads. Gift Vouchers will be eligible for 6 months from the date of purchase and will not be extended, refunded or transferred. 

 

Consultations

All clients will require a consultation prior to treatment. Please allow an extra 15 minutes for a first time appointment. Any information given is in the strictest of confidence and all information is stored away securely. Should you have any concerns regarding your suitability for a treatment please discuss this with Healing Kneads at the time of booking or enquiry. 

 

Changes to Terms and Conditions and Treatment Prices

Healing Kneads reserves the right to change the content of the Terms and Conditions without prior notice.

Pricing changes may occur as required.

 

Any queries please contact enquiries@healingkneads.co.uk